NFPT Live: Handling Comments and Complaints in Your Fitness Business – Ep 7

LiveMany of us have a love – hate relationship with comments, complaints, and criticism. We need them to grow, but it doesn’t feel good to hear about what you didn’t do well. Even when there is a lot of positive feedback coming your way, it’s that one negative remark that always seems to stand out!

We decided that clarification, communication, and curiosity are some of the keys for dealing with feedback. Along with having mentors and/or colleagues you can lean on in moments of distress from feedback.

In this episode of NFPT Live we discussed:

*Filtering through comments and criticism.

*How to handle comments and complaints.

*Stories about comments and complaints.

*Boosting your confidence to handle client comments.

*Questions to ask clients if you are looking for feedback.

*Why complaints and comments publicly on social media can be good.

Some of our viewers said:

I appreciate criticism when it comes from a place of truly caring and a place of truly knowing me. It’s hard to accept criticism when it comes from a place of assumptions and anger.

Taking a clients praise in stride and remaining humble is a counter balance as well. Clients should ask questions, as they should be learning from you as well.

“Complaining without proposing a solution is just whining”- T. Roosevelt. I like this quote to help filter constructive criticism from just being negative.

NFPT Live Episode #7

 

 

 

Next Week: Episode #8 – Mock Personal Trainer Interview

 

Subscribe to our Live Show on FaceBook to get updates when we’re on or mark it in your calendar so you remember to tune in. We’d love to have you on the show!

Facebook

About the Author:

Beverly Hosford, MA teaches anatomy and body awareness using a unique method that involves a skeleton named Andy, balloons, play-doh, ribbons, guided visualizations, and corrective exercises. She is an instructor, author, the NFPT blog editor, and a business coach for fitness professionals. Learn more about how to align your business with her coaching guide, Fitness Career Freedom and your body with her Fundamentals of Anatomy Course.